It is not only what we communicate that is important, but also how we communicate it.
When two people from the same culture meet, they sometimes fail to hit it off together because of differences in style or personality.
But when two people from different cultures get together, they may feel uncomfortable because values, beliefs and attitudes in one culture are very different from those held in another. They may have different expectations about how people should speak, behave, or make decisions.
Many conflicts can be related to chains of command. Imagine how you might feel if your immediate supervisor had given you an assignment, and a little later his boss, whom you normally do not report to, were to come and ask you to do something else.
Some conflicts are related to tone and register. They tend to occur more often in telephone communication. When using the telephone, many people are not cautious in monitoring their tone, and may express irritation in their voice that they would normally try to conceal when speaking face to face.
So, when you find yourself in a situation where conflict is unavoidable, it is best to learn to develop strategies to manage it.
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