can you please speak not too fast? Thank you for your voice and time ;-))
Today, I'm thrilled to present my internship experience at Boulanger as part of my preparation for the National Higher in Sales Techniques for my B. Tech degree.
Firstly, let me introduce the shop. Boulanger is a leading retail chain of stores in electronics and home appliances. They provide range of high-quality products, excellent customer service, and innovative shopping experience. There are over 150 stores across France and a robust online presence.
I worked under the guidance of my tutor, and I'd like to share now my experience as an intern in this company.
Throughout my internship, my tutor, Kevin, was supportive. He has a good knowledge of the shop and was a patient tutor providing good guidance and valuable feedback.
Speaking of duties, I was given a lot of responsibilities. I assisted customers with product inquiries. I had to demonstrate the features and benefits of various products. I sometimes processed transactions. I therefore developed essential sales skills such as active listening and problem-solving, or handling with the customers’ objections. These are key skills for success in the retail industry.
I also learned the sales techniques of upselling and cross-selling to boost the sales. I suggested complementary products or upgrades. For example, I always tried to persuade the customer to buy a more expensive product or add additional services such as the insurance guarantee. Another example is when a customer is buying a new laptop, I may recommend a laptop bag, a wireless mouse, or an antivirus software as complementary items.
In conclusion, my internship at Boulanger has been a great opportunity to develop and gain new skills. Interning at Boulanger was enriching, and I am now much more confident. I think interning is the golden ticket to a full-time job after my degree.
Thank you for your attention. I'm open to any questions.
