Natural speed please; thank you
My ferry has been cancelled or delayed, what are my rights?
The ferry operator should inform passengers as soon as possible.
If the ferry is expected to be cancelled, passengers should be provided with free snacks, meals or refreshments in relation to the waiting time.
Passengers should be offered the choice of an alternative or a refund .
When an overnight stay becomes necessary, the ferry operator should offer accommodation free of charge
However, no overnight accommodation has to be offered, or costs reimbursed, when the cancellation is caused by weather conditions endangering the safety the ferry.
Passengers are entitled to a 25% refund of their ticket price if the service is delayed for at least:
• One hour for a journey of 4 hours
• Two hours for a journey between 4 and 8 hours
• Three hours for a journey between 8 and 24 hours
• Six hours for a journey of over 24 hours
If the delay exceeds double the time set out, the compensation will be 50% of the ticket price. The ferry operator must pay the compensation within one month of the submission of the claim.
Did you miss your ferry departure on DFDS?
If you missed your sailing, you have no claim for a refund.
You can transfer free of charge to the next sailing if there is availability.
Thank you so much!