Bank of Communications will launch a self-service solution allowing bank card users at any time to retrieve cards that have been forgotten or not returned by automatic teller machines (ATMs), the bank said in a statement this week.
The service will soon be rolled out for the bank’s ATMs nationwide. The first group of machines upgraded with the new service are located at such places as airports, railway and bus stations, and hospitals, where people often forget their cards after cash withdrawals, said BoCom.
Last year, the bank launched a way for customers to get back retained cards from its ATMs within 90 seconds using the card’s pin number.
The new service extends the time span and allows customers to get back the cards from the machine whenever they want. A text message will be sent to BoCom customers as a reminder after the card was retained. Customers can follow the instructions on the machine to retrieve the card using the last four digits and the pin number of the card.
