Hi Connie.
How may I help you? I am Hilton's newest consierge in training thanks to a pilot program between Hilton and IBM.
Hospitality is a really interesting use case for Watson because inevitably you have people who need information. They need to find a restaurant, they need to find a park, they need to get directions...
We operate in a very crowded industry, so innovation is key. Innovation has to help solve problems operationally, innovation has to help our customers. It's an opportunity to really delight customers in ways that they don't expect.
We're really excited about being able to build out the cognitive learning capabilities with IBM and Watson at the same time as we have Connie interacting with our guests.
It's much more natural. It's something that people can identify with, it's much more comfortable, it's something that, um, allows them to have a more insightful interaction actually.
It allows us to really serve people, understand what they're looking for, sense their emotions, sense their level of urgency.
To be able to take robotics and artificial intelligence and introduce it to the hotel business as a way of helping us operate more efficiently, helping us to delight our customers, um, it's a big dream.
What excites me about this partnership is the courage of Hilton to try something new, the courage of Wave Laser to build on the technology, so that courage is going to push us to continue to advance Connie, and that's also going to allow the humans who work in those hotels to go beyond that to help people even further by having Connie do the basic things.
Goodbye, I hope to be able to help you with Hilton hotels again soon.
