(0:00:00) Male Recording: Thank you for calling Vernon Family Dentist. The office of Dr. [Slastein?] and Ruso. If you need to schedule an appointment or talk to the receptionist, please press one. If this is a billing or insurance question, please press two. Thank you for calling.
(0:00:22) Female Recording: Please stay on the line while your call is transferred to the operator.
(0:00:32) Operator Katie: Thank you for calling Vernon Family Dentist. This is Katie. How can I help you?
(0:00:36) Johanna: Hi, Kate. This is Johanna. Um, just looking to see what kind of [unclear] practice management system you guys use? Like, Eagle [unclear] Dentist?
(0:00:43) Operator Katie: Eagle Soft.
(0:00:45) Johanna: Lovely. And may I get an email address, so I can send over an email for your office to review?
(0:00:51) Operator Katie: [At?] firstoption@vernonfamilydentist.com
(0:00:59) Johanna: [unclear] Can I get a name to address this email over to as well?
(0:01:04) Operator Katie: Um, you can do Katie if you want.
(0:01:07) Johanna: Katie. So that's K A T I E?
(0:01:09) Operator Katie: Yeah
(0:01:11) Johanna: Okay, perfect. And can I also reconfirm your—the name of your, uh, dentistry is the Vernon Family Dentist, right?
(0:01:17) Operator Katie: Yes. Yep.
(0:01:18) Johanna: All right, perfect. Thank you for your time today. You have a good day.
(0:01:21) Operator Katie: Thank you. You too.
(0:01:23) Johanna: Bye.
I had some trouble figuring out how to spell one of the names. Also, the operator had a tendency toward nasally vocal fry while Johanna had a non-North American accent, which was a little tricky. However, I think I transcribed most of what each person said.