Tell me about yourself
Sure, as you know my name is sam.
Over the years I built up tourism experience and have a passion for customer service.
I developed teamwork and communication skills with guests from all over the world.
I’m positive, fast learner so if you give me a task, I’ll learn it quickly so they will always be done on time.
And you have my word if you hire me in this position, I’ll perform to a very high standard, and provide exceptional service to the guest.
Why you want this job?
I was actually a guest at this hotel before. It was my first time staying at a 5-star hotel and left me a really good impression.
So, when I saw that there was an opportunity to join the team here,
I knew it would be the perfect fit for my passion for hospitality and customer service.
I’ll do my best to create memorable experiences for guests, just like the one I had during my stay here.
How did you heard about this position?
I had a great experience staying at this hotel before.
so, when I saw an opening for a front desk position, I was eager to apply and join the team.
Why we hire you?
I believe you should hire me because I am quick learner who can work with minimum supervision and produce excellent result.
In addition, my previous experience in customer service roles, such as a casino dealer has given me the skills needed to handle various customer needs.
I'm confident that my attention to detail, strong communication skills, and passion for customer satisfaction will make me a valuable asset to your team.
Strength
One of my strengths is I’m a fast learner and accommodate to new situations.
This skill was useful when I worked as an accountant, despite having no prior background or knowledge in the field.
I quickly learned the necessary concepts and software as an accountant and received positive feedback from colleagues and supervisors.
Weakness
I tend to have a hard time saying no to people, but I'm learning to set boundaries and now, before I say yes to things, I take my time to make sure I do have the capacity.
Why you leave last position?
Well, while I enjoyed my time at my previous position, I still have a strong interest in the tourism field, and I am looking for a new challenge in a different setting. I believe that my skills and experience would be a great fit for this position.
Best achievement?
One of my best achievements was when I worked as an accountant without any prior background or knowledge in the field.
Despite the challenge, I was able to excel in my role and they offered me a full-time job.
Fail?
In my previous position, I made an error in some paperwork by writing the wrong dates. I immediately reported it to my manager. I took full responsibility for the mistake and worked to resolve the issue, ensure that there were no penalties or negative impacts. I learned from this experience and double-checked in my work to prevent similar mistakes in the future.
Salary Expectation
I would need somewhere between 2500 and a 3 thousand a month
well, that would work fine for me
Where did you learn English?
I learned English in school in my home country, and I have been practicing and improving my skills with native speakers during my travels and working in abroad.
How would you deal with a conflict with a coworker?
If I had a conflict with a coworker, I would listen and try to understand their point of view and approach them to resolve the issue. If we couldn't come to a resolution on our own, I would suggest involving a manager or a neutral third party to help mediate the situation.
Where do you see yourself in 5 years?
In five years, I see myself hopefully still working for your company, and having advanced to a higher level within the organization.
What’s your ideal work environment?
My ideal work environment is positive, collaborative, and supportive with a team-oriented atmosphere working towards a common goal.
What experience relevant this role?
From a casino dealer to a hotel front desk position has provided me with relevant experience in customer service, handling cash, financial transactions and working in a fast-paced environment.
How Would other people describe you?
Other people would describe me as driven, enthusiastic, and someone they can rely on to help them out at short notice.
Last Question?
What attracted you to this company?
Why this position open?
What do you know about this company?
This hotel group is a renowned global hospitality company with a collection of luxury hotels, resorts, and residences. With a strong presence in key cities and resort destinations worldwide, HG currently operates over 30 hotels across the world, providing exceptional luxury experiences and setting the highest standards in the hospitality industry.
