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If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.
Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Department at 1.888.564.4287. These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered.
For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. It may take up to two (2) billing cycles for your credit to show in your account.